Non-Discrimination
At, The Villages Health (TVH), we are committed to upholding the highest standards for ethics and compliance across all our operations and fostering an organizational culture which supports this. In commitment to aligning with federal and state laws and regulations, and industry leading practices, to ensure compliance, and elevate the care provided to our patients, TVH complies with applicable Federal civil rights laws and does not discriminate, exclude, or deny services or benefits under any of its health programs or activities based on race, color, national origin, disability, sex, or age. TVH has a no-tolerance policy for discrimination in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, and in assignments to patients, whether carried out by TVH Associate or through a contractor or any other entity with which TVH arranges to carry out its program and activities.
TVH takes steps to provide meaningful access to individuals with limited English proficiency and individuals with disabilities and provides equal access based on sex. TVH provides free language services, including language interpreters, and American Sign Language (ASL) services, and companion guides for those individuals who are blind. All TVH clinics are compliant with the American Disabilities Act (ADA) and all facilities provide individuals with disabilities full and equal access to the facilities and the individuals’ services to ensure accessibility for those with mobility impairments and/or other disabilities.
Any TVH Associate or patient who witnesses, receives an allegation of, or otherwise obtains knowledge of discrimination of any individual in an environment overseen or serviced by TVH, must immediately inform the Compliance department through the following reporting mechanisms:
The Chief Compliance Officer can be contacted through the following methods, which are available 24 hours a day/ 7 days a week. The Villages Health is committed to maintaining the confidentiality of all good faith reporting of compliance concerns and abides by its policy of non-intimidation and non-retaliation.
Phone Hotline: (352) 674-6070
Email: tvhcompliance@thevillageshealth.com
If you would like to submit an anonymous complaint via phone, please dial *67 before the phone number or utilize the following Microsoft Forms link to submit a report:
Incident Submission Form: The Villages Health Compliance – Incident Submission
The Villages Health Compliance Department also welcomes the receipt of any questions or incident reports via physical mail at the address below:
Compliance Department Mailing Address:
The Villages Health
Attn: Compliance Department
6503 Powell Road
The Villages, FL 32163