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Agent Corner

Patient Portal Tutorial

Watch our tutorial below to learn how to use your patient portal!

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New to the Portal? Follow the steps below to create your account.

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STEP 1: CREATE AN ACCOUNT USING A DESKTOP COMPUTER

From your desktop computer, visit TheVillagesHealth.com/portal-login. Enter your patient information into the required fields. Be sure to use the same information that we have on record for you. When you are finished, click “Continue.”

STEP 2: VERIFY

Request a temporary passcode to be sent to either your email address or phone number. Choose your preferred method and click “Send Code.”

STEP 3: RETRIEVE AND ENTER CODE

Check your email or cell phone for the 6-digit code. Enter the temporary passcode and select “Continue.”

STEP 4: CREATE NEW PASSWORD

Enter a new password. Check the box to accept the terms and conditions. Then click “Continue.”

You will now have access to your new online health record. You can also login to the portal at any time by visiting TheVillagesHealth.com/portal.

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I came in wearing two hearing aids and Dr. Monterro asked why I was wearing two hearing aids and I said “Well, I guess it’s because I have a hearing loss” and she said, “I understand that, but your hearing is perfect in your right ear, it’s the left ear that has a hearing loss and you only needed one hearing aid." I was very impressed with the honesty and integrity in addition to her skills. She also has a great personality.

Art Minier, Patient at Creekside Care Center