As we reflect upon 2017, we are grateful for patients like you and inspired by our physicians and staff. Every year we get one step closer to achieving our vision of becoming America’s Healthiest Hometown® – and we are so thankful you are a part of it.
Realizing that vision is no small task. It takes a team of warm and compassionate people to care deeply for you and provide the life changing services you deserve. To meet your growing needs, we opened the new Brownwood Care Center and welcomed eight new physicians, seven new Nurse Practitioners and Physicians Assistants, our fifth Audiologist and our fourth Behavioral Health Therapist. All total, we added 76 new Villages Health team members to our family of over 400 physicians and staff.
We are wholeheartedly committed to living out our mission through service, stewardship, quality and innovation. We are thankful that you consistently give us greater than 98% top box satisfaction ratings. We are also ranked the #1 Physician Group in North and Central Florida by United Healthcare* and perform within the top 1% nationally for Quality Care.
Empowering the entire Villages community to live their healthiest life is our ultimate goal. We are proud to report that our Learning Center provided 2,533 complimentary educational resources to over 11,000 individuals, and our diabetes program added national recognition from the Centers for Disease Control and Prevention to its list of American Diabetes Association accolades.
In 2018, we will break ground on the Center for Advanced Healthcare, a 285,000-square-foot, multi-specialty, state-of-the-art facility connected to a 150-room hotel and conference center – scheduled to open in the spring of 2020. This new facility will provide comfort and convenience to specialty care appointments, outpatient surgery and other critical services.
There is no doubt that the steps we make in 2018 will take us even closer to our vision of becoming America’s Healthiest Hometown.
Thank you for being our patient.
**UnitedHealthcare measured the performance of The Villages Health with The Healthcare Effectiveness Data and Information Set (HEDIS), a tool developed by the National Committee for Quality Assurance (NCQA) that’s used by more than 90 percent of America’s health plans to measure the level of care and service.