In-Person or Telehealth Urgent Care Services Available to Our Primary Care Patients
As a primary care patient at The Villages Health, you have access to a variety of same day and after-hours urgent care services. Any time you are sick, in pain, or concerned about your well-being, all you have to do is call your care center to receive quick, convenient care in the comfort of one of our primary care centers – offering you a quick and affordable alternative to traditional urgent care centers, minute clinics, free standing emergency departments and hospital facilities.
When you have a need during business hours.Monday – Friday 7 AM – 5 PM
From sudden aches and pains to pesky urinary tract infections, and everything in between, The Villages Health will care for your unexpected health care needs in the convenience of one of our primary care centers, including these acute medical concerns:
Sinus issues, ear infections, cough, sore throat
Digestive discomfort and minor gastrointestinal problems, including gas pain
Sprain, strains, sports injuries
Muscle and joint pain
Dizziness or vertigo
Cuts, burns, contusions, other non-life-threatening injuries
Concerns of flare-ups with pre-existing conditions (diabetes, high blood pressure, arthritis and more)
Urinary tract infections
If you experience a serious medical condition, call 9-1-1 or seek immediate medical attention.
Not Sure Who to Call?
If you’re experiencing symptoms and you’re not sure where to seek treatment, you can always call our after hours on-call provider for medical advice. They will help you get the care you need, as soon as you need it.
Here are some examples of the urgent care services we routinely provide:
We can take an x-ray if you experience an injury.
We can stitch you up if you get cut.
We can give you IV fluids if you are dehydrated.
We can check your blood pressure and provide medication if it is significantly elevated.
We can take your blood and perform same day testing to determine if you have an infection.
We can provide nebulized breathing treatments if you have asthma or emphysema.
We can give you a steroid shot if you are in severe pain, or have an allergic reaction.
We can give you anti-nausea medication if you have an upset stomach.
We can prescribe antibiotics and other medications when needed.
Remember: before you head to the urgent care, minute clinic or a free standing emergency department, call your care center.
Urgent Care Cost Comparison
The Villages Health is Always More Affordable
When it comes to treating your unexpected minor injuries and illnesses, The Villages Health urgent care services are a convenient and affordable alternative to traditional urgent care centers, minute clinics, free standing emergency departments and hospital facilities.
In most cases, depending on your insurance coverage, The Villages Health urgent care services do not require a co-pay, whereas urgent care clinics and emergency rooms can cost anywhere from $25-$90 per visit. Regardless of your insurance, we can assure you that our services are always more affordable than other urgent care settings.
The Villages Health
Nurse Helpline or On-Call Provider
Fast Track or Saturday Office Visit*
Urgent Care Facilities
Medicare Advantage Plan
The Villages Health (Nurse Helpline or On-Call Provider) $0
The Villages Health (Fast Track or Saturday Appointment) $0-10*
Urgent Care Facilities: $25-$40
Emergency Room: $90
Hospital Stay: $150-$395**
Commercial Insurance Plan
The Villages Health (Nurse Helpline or On-Call Provider) $0
The Villages Health (Fast Track or Saturday Appointment) $25-$40*
Urgent Care Facilities: $25-$70
Emergency Room: $50-$250
Hospital Stay: $150-$395**
*There may be additional co-pays for ancillary services, like labs, x-rays, or tests. ** For the first 1-7 days of your stay in the hospital.
The Nurse Helpline is a quick, convenient way for you to get medical advice when you aren’t feeling your best. You will speak with a Registered Nurse who has access to your medical history and can help you make the best decision for your care.
Depending on your situation and symptoms, the nurse may guide you to an over-the-counter solution or remedy, or call in a refill for an existing medication. They could determine you need to be seen right away in a appointment or during the . They may also recommend that you call an ambulance or go to an emergency room or hospital.
All you have to do is call your care center during business hours (7 AM – 5 PM) to speak with one of our Registered Nurses.
When the care center closes, there are always multiple providers who are on duty to take calls in case you have an urgent need. This includes our medical doctors, nurse practitioners and physician’s assistants.
Depending on your situation and symptoms, the on-call provider you speak with might guide you to an over-the-counter solution or remedy, call in a refill for a medication or prescribe a new medication. They could determine you need to be seen right away in a appointment or during the . They may also recommend that you call an ambulance or go to an emergency room or hospital.
All you have to do is call your care center after business hours (6 PM – 7 AM) and select 9 to leave a message with the on-call provider. One of the providers on duty will call you back right away.
Fast Track Appointments are convenient, 20-minute appointments for same day or immediate next day treatment of a single medical issue. During this type of visit, you will be seen by the provider on duty, which could be one of our medical doctors, nurse practitioners or physician’s assistants.
All you have to do is call your care center when you have a sudden need, day or night, and we can determine if you need a same day or an immediate next day Fast Track Appointment.
Saturday Clinic appointments are convenient, 20-minute appointments for urgent needs during the weekend. They take place at the Creekside Care Center from 8 AM – 2 PM. These appointments are scheduled with the provider on duty.
All you have to do is call your care center when you have a sudden need, and we can determine if you require a Saturday Clinic appointment.
Both Physician’s Assistants and Nurse Practitioners have advanced degrees and are qualified to diagnose and treat illnesses and diseases, as well as prescribe medications. They work closely with your physician at The Villages Health to provide quick access to care so you can get a same day or immediate next day appointment, like the one you might need when you have a sudden illness or injury.
Nurse Practitioners are able to evaluate patients, diagnose illness and prescribe medications. They perform the same functions as a physician. Nurse practitioners complete graduate courses and spend hours completing supervised clinical work. While they typically do not specialize in one area, they have a comprehensive understanding of wellness, preventative care and disease management.
Physician assistants are licensed to diagnose illnesses and diseases. They also are able to treat these conditions and prescribe medication. Physician Assistants complete 4 years of undergraduate school and then have to enroll in a Physician Assistance program, which is about 2 years of additional schooling.
Whoever you see during any visit at The Villages Health has full access to your medical records and is able to speak directly with your doctor and care team. After any visit, the provider you see will share all of the details of your visit with your doctor and care team.
If you need ancillary services during your visit, such as an x-ray or lab work, there may be an additional co-pay or fee. You may also need a medication, which may have a co-pay or fee. Please check with your insurance company for more details.
It is safe to say, however, that a visit to The Villages Health for an urgent office visit will always cost less than an urgent care, free standing emergency department or hospital visit.
A free standing emergency department is a facility that is licensed by the state to provide 24-hour emergency services to patients at the same level as a hospital-based emergency room. They are great when you are experiencing a true emergency and need immediate help, but they are very expensive for urgent care services. Although from the outside they might look like an urgent care facility, they are an emergency room – and you will be charged for an emergency visit co-pay.
When in doubt, you can call your care center first and we can help you determine if you need to go to the emergency room or not.
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Dr. Castaldo is an amazing doctor who is highly educated and very professional. He helped me tremendously and I'm very thankful for him!