Creating Personalized Patient Experiences

Frequently Asked Questions

• How do I become a patient?

  Your first step to becoming a patient with The Villages Health is scheduling a new patient appointment. Simply make a new patient appointment request online and one of our patient service representatives will contact you to schedule your appointment as soon as possible. You can also begin your journey by scheduling a tour of one of our care centers with one of our new patient specialists. You can also call us at 352-205-4032.

• Do I have to be a resident of The Villages to become a patient?

  You DO NOT have to live in The Villages community to become a patient with The Villages Health. In fact, many of our patients are not!

• What can I expect from your care team?

  Our team of world-class healthcare professionals is dedicated to providing the very best service to keep you healthy and out of the hospital. Your doctor will always take the time to listen to your concerns, answer your questions, and explain their diagnosis. We make it easy to schedule and coordinate your care between our primary and specialist providers.

  • We provide information about all diseases, conditions, treatments, and medications.
  • We provide a safe, healthy, and friendly environment in all of our care centers.
  • We keep all discussions about your diagnosis, care, and treatment confidential.
  • We provide the information and guidance you need to make the best decisions for your health.
  • We follow up promptly to ensure that continuing care is effective.
  • We answer whatever questions you have about your health and care options.
• What do you expect from your patients?

  In order to deliver the best care possible, we rely on patients to keep us informed about changes in your health, to provide us with your most up-to-date medical history, and to follow any prescribed treatment plans. Quality healthcare requires ongoing cooperation and communication between provider and patient, so we encourage you to come to appointments prepared to ask questions and participate in decisions about your healthcare.

• What types of insurance do you accept?

  We primarily accept Medicare Advantage insurance plans from the following providers:

  • UnitedHealthcare Medicare Advantage
  • Humana Medicare Advantage
  • Florida Blue Medicare Advantage

  For an up-to-date list of all insurances we accept, view our Accepted Insurance Plans list.

• How do I schedule an appointment?

  If you’re a current patient, you can schedule your next appointment by logging into our Patient Portal or by calling 352-205-4032.

• How can I get a referral to see a specialist?

  One of the advantages of being a patient of The Villages Health is the coordination of care between primary care doctors and specialists. If your doctor determines that you need to see a specialist, their office will work with you to schedule the appointment at a convenient time.

  You can also schedule an appointment with a specialist right away by filling out this online form.

• What happens if I need care after hours or in an emergency?

  Our in-person and telehealth EZ-Care Services allow our primary care patients to access same day and after-hours care in a variety of ways. Call us any time at 844-TVH-WELL or visit https://thevillageshealth.com/ez-care/ to find the right care options when you need them.

  If you are experiencing a medical emergency, you should dial 911 for immediate medical attention.

• How do I pay my bill?

  Our Patient Portal makes it quick and easy to manage your care with The Villages Health. Simply log-in to view your statements and make any necessary payments.