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Agent Corner

Patient Portal Tutorial

Watch our tutorial below to learn how to use your patient portal!

 

 

Today, we upgraded our medical records and patient portal technology so that we can continue to provide the highest levels of care. This change will impact your next patient appointment, as well as how you use the patient portal.

To make this transition as smooth as possible, we kindly ask that you complete the following steps below to re-register your patient portal account. If you cannot access a desktop computer, please call your care center and we will gladly hep you create your new account.

We apologize for this one-time inconvenience. Thank you for your patience and understanding during this exciting transition.

STEP 1: CREATE AN ACCOUNT USING A DESKTOP COMPUTER

From your desktop computer, visit TheVillagesHealth.com/portal-login. Enter your patient information into the required fields. Be sure to use the same information that we have on record for you. When you are finished, click “Continue.”

STEP 2: VERIFY

Request a temporary passcode to be sent to either your email address or phone number. Choose your preferred method and click “Send Code.”

STEP 3: RETRIEVE AND ENTER CODE

Check your email or cell phone for the 6-digit code. Enter the temporary passcode and select “Continue.”

STEP 4: CREATE NEW PASSWORD

Enter a new password. Check the box to accept the terms and conditions. Then click “Continue.”

You will now have access to your new online health record. You can also login to the portal at any time by visiting TheVillagesHealth.com/portal.

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I was able to see my doctor right away! I didn't have to wait 3 months or 6 months. It makes me feel good to get my issues taken care of quickly and move on so I can enjoy my life.

Diane Bourn, Patient at Santa Barbara Care Center